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Client Lead
Join the rocket ship redefining commercial insurance with AI
nettle is a fast-growing, VC-backed Insurtech building one of the most compelling real-world applications of AI: transforming how commercial insurers assess risk - 5x faster, more consistently, and at a far greater scale than ever before
We have strong product-market fit and are scaling quickly
$2m pre-seed raised in 2025, with a significant seed round planned for Q1 2026
Six-figure annual revenue with seven figures in active pipeline
Insurtech of the Year 2025 (Finance Awards) and European Insurtech of the Year 2025 (Guidewire Awards)
Live production deployments with major global insurers
Founding team with experience from McKinsey, QuantumBlack, Meta, Slack ,and LinkedIn
About the Role
Nettle is building the AI platform that is redefining how the world's largest commercial insurers assess and manage risk. Our product replaces slow, manual workflows with intelligent automation, and our customers include some of the biggest carriers on the planet. We are live in production and have a strong pipeline of seven-figure deals across the UK, Europe, and US.
We're hiring a Client Lead to own our most important enterprise relationships end-to-end. You'll be the single point of accountability for every client engagement, from proof-of-concept through production contract. Today that means running live PoCs with major global insurers. Tomorrow it means building the operating system for how Nettle scales its entire client function. This is a foundational hire with a clear path into commercial or operations leadership as we grow.
What You'll Accomplish
Own 3-6 enterprise insurance accounts end-to-end. You are the client's single point of contact at Nettle. You run the room with senior insurance executives, drive PoC delivery, and are accountable for converting pilots into production contracts.
Build Nettle's client delivery playbook from scratch. Design structured PoC plans with milestones, success criteria, and escalation triggers. Codify what works so the next five hires can follow your lead.
Translate client needs into internal execution. Turn every client conversation into actionable work for our engineering and product team. You bridge the gap between what clients need and what we build.
Spot and drive commercial opportunities. Identify buying signals, build internal champions within client organisations, and position Nettle for expansion beyond the initial engagement.
Keep the machine running. Maintain a rigorous, real-time view of every account: what we're waiting on, what they're waiting on, upcoming sessions, blockers, and next steps. Nothing slips.
What We're Looking For
Must-haves
5-10 years of professional client-facing experience, with a strong foundation in management consulting (MBB or equivalent), enterprise SaaS, or a combination of both.
Track record of owning client relationships and delivery at a senior level. You've been the person accountable for the outcome, not the person behind the person.
Experience running complex, multi-stakeholder engagements with enterprise buyers. You understand how large organisations make decisions and how to navigate procurement, IT, legal, and business stakeholders simultaneously.
Strong commercial instinct. You think about conversion, revenue impact, and deal structure alongside project milestones.
Exceptional structured communication. You can synthesise complexity into a clear status update, run a disciplined meeting, and write a compelling executive summary, all in the same day.
Self-directed and low-maintenance. You don't need to be managed; you manage the process.
Nice-to-haves
Direct experience in insurance, insurtech, or regulated financial services
Experience at an early-stage startup where you've built processes and client functions from scratch
Experience with AI or machine learning products in an enterprise sales or delivery context
German, French, Turkish, or Spanish language skills
How We Work
We're a small team that ships fast and holds each other to a high bar. We use AI tools daily to operate at a level that shouldn't be possible for a team our size. We value people who embrace ambiguity, prioritise ruthlessly, hold strong opinions loosely, and would rather build something imperfect today than plan something perfect for next quarter. If you're the kind of person who already uses Claude, Cursor, or AI-native workflows to move faster, you'll fit right in.
Compensation & Benefits
Competitive base salary reflecting the seniority and scope of the role
Meaningful equity as an early member of the team
Performance-based component tied to PoC conversion and account expansion
Top performers will earn well above base
Interview Process
Intro call (30 min) – A conversation with our CEO about your background, motivations, and what you're looking for
Culture interview (30 min) – A deeper conversation with 2 team members about how you work, how you handle challenges, and what you value
Technical assessment (60 min) – A hands-on simulation: you'll plan a client PoC and work through real-world scenarios we face every day
Slide deck iteration (24h async + 30 min review) – Turn your PoC plan into a client-facing deck using our template, then iterate on feedback with us
Total estimated time commitment: ~4 hours (including the async task)
Ready to Join?
If you want real ownership, steep responsibility, and the chance to build a transformational AI company, we would love to hear from you.
